FAQ

The Info You’re After

I love your work, but I can't find what I am looking for

Feel free to contact us and we can make it happen. We do custom outfit, furniture, and, dolls. We will require the buyer pays the agreed amount plus shipping before we even start working. 

Do you do combine shipping?

Yes, we do. If you would like a quote, please contact us with what items are you interested in, the city and state we will be shipping to and the number of items

What is your return policy?

We do not accept returns. Unless I agree that my auction didn’t fully describe the item.  If we agree to a refund, I will refund your money after the item has been received back to me.  All expenses related to the auction are the buyer’s responsibility and returned funds will be less the shipping and fees. 

I have sent an email and I have not heard back

If it has been a couple of hours, please be patient. I am a one-woman team doing everything. However, If you fear that your email went to the spam folder, feel free to contact me again. You can even message me on Instagram @italiandollstore  

Payment method

I use PayPal